- You don't need to come up with a solution on the spot. there is no urgency in offering anything.
- Your first thing is to understand their complaint, situation etc.
- comments of sexual or racist nature -
Thank-you for your feedback. If they give a review they want to have a dialogue with us. It's a good thing.
If we don't know we cant address it. They're doing us a favor. Almost never want a free re-clean.
No need to offer re-clean or discount.
Call client first. Call cleaner - can we discuss the email. I try to reduce it as much as possible.
We don't want to lose the cleaner. How was it for you. try not to gove leading questions (eg. how much time).
Bring it to the cleaner.